Terms and Conditions

 

These terms and conditions must be read and accepted by you before placing your order and were last updated 24 January 2011.

1. Delivery Charges and Shipping

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Delivery is done by the SA Post Office (counter-to-counter with tracking numbers) or courier. We do not do collections. Claims for missing shipped items will not be entertained if not reported to us within 14 days of date of shipment. Please make sure you have read and agree to our Shipping Policy.

2. Non-repudiation of Payment

By clicking on the PLACE ORDER or PAY NOW or BUY NOW or SUBMIT ORDER buttons, you agree to the terms and conditions in this document and commit to the purchase and payment of items purchased. It is entirely the discretion of the seller (SeeMeBaby CC) whether to allow order cancellations depending on if stock has been reserved or not. An order cancellation fee of 15% of the value of your order will be levied. The seller reserves the right to report non-payers to ITC and any other burros of similar functionality, and revoke all access to membership and shopping areas on this web site.

3. Credit Card Payments

Due to high incidences of credit card fraud and that the merchant is at 100% risk with an on-line transaction, if you are a first time buyer paying by credit card and your order is over R500.00 the Seller (SeeMeBaby CC) reserves the right to request any combination of the following:

  • Your ID Number
  • A faxed copy of the front and back of your credit card
  • A faxed copy of the cardholders ID
  • A letter of authorisation with 2 contact telephone numbers, signed by the cardholder allowing SeeMeBaby CC  to debit your credit card. 

When we have received one or more of these documents we will get authorisation from the bank for your credit card and we can then process your order.  Please note that failure to provide said documentation on request from the seller will lead to delays in the shipment of your order or even lead to order cancellation. The information we receive from these documents will be protected by our Privacy Statement in this document. We apologise for the inconvenience.

4. Bank Deposits and Bank Transfers

For bank transfers and Internet transfers, please allow 1-2 days for the payment to reflect in our account. These payments are NOT immediate depending on Bank. For cheque deposits you must allow 5-7 working days for your cheque to clear. If your payment choice is via direct transfer and is not received within 12 hours of placing your order, we will automatically cancel your order as we cannot reserve stock indefinitely.

5. Stock Availability

Your items will only be shipped once your payment has cleared. Most of our items are normally in stock. Certain items do have a longer lead time than others. We will inform you as soon as possible if the goods you have ordered are not available and quote you an approximate shipping date. Alternatively you can contact sales@seemebaby.com before placing your order to confirm item availability. It is at the seller’s discretion to do part-shipments of orders.

6. Price Fluctuations

The seller (SeeMeBaby CC) reserves the right to change prices of item on the site at any time. We may do this to react to competitive conditions, stock levels, currency exchange rate fluctuations or for the purposes of running specials and stock clearance sales. In most instances the size of incoming shipments drastically affects shipping costs and prices from our suppliers which may also effect pricing.

We may also pass on specials or price increases from our suppliers. We are in no way obligated to pass credits for items previously purchased that may currently be at lower prices than what you purchased them for. Conversely we are not obligated to honour previous prices at which items are purchased.

7. Site Ownership

This site is owned and operated by SeeMeBaby CC, company registration #CC/CK2010/086590/233. If you have any questions, comments or complaints with regard to our web site please email these to customercare@seemebaby.com

8. Ownership of Rights and Service Marks

All rights, including copyright, in this website are owned by or licensed to SeeMeBaby CC. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SeeMeBaby CC. You may not modify, distribute or re-post anything on this website for any purpose. "seemebaby.com", “seemebaby.co.za”, www.seemebaby.com and others are our service marks or registered service marks or trademarks. The mark “See Me Baby” and logo are the Trademarks of SeeMeBaby CC, with registration pending approval of the SA Office of Patents and Trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.

9. Accuracy of Content

SeeMeBaby CC has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

Packaging may vary from that shown. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, SeeMeBaby CC disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. SeeMeBaby CC shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

10. Ordering Errors

You are able to correct errors on your order up to the point at which you click on "Submit" or “Make Payment” or “Place Order” on the final page of our ordering process. You may amend your order if we have not shipped it yet. SeeMeBaby CC cannot accept responsibility for items incorrectly. It is up to the seller’s discretion to allow returns based on incorrect items being ordered. See section 14 "Returns and Refunds".

11. Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

12. Gift Wrapping

We are unable to offer a gift wrapping service at present.

13. Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. SeeMeBaby CC cannot accept any liability in respect of the use or accuracy of content of these websites.

14. Returns and Refunds

If your items are received faulty, please return it to us in or with its original packaging within 7 days of receipt and we will send you a replacement within 10 days of receiving your faulty item. Note that replacements are not necessarily complete sealed units. We do not accept returns for goods incorrectly ordered. If you require any assistance please e-mail us on: sales@seemebaby.com and we will gladly answer your questions

Please note that we do not accept returns or offer refunds if you are unhappy with the product quality, design, colouring, operation, specifications and functionality and you have already opened the sealed packaging.

Returns cannot be accepted if user manuals, original marketing and protective packing or accessories are damaged, torn or missing from the original packaging. If the item is damaged, mishandled or scratched in anyway then a return and refund will not be accepted. Please ensure you keep your original packaging to prove you bought an item from us (our packaging is specially marked).

The Purchaser is responsible for costs of shipping for returns and the Seller is responsible for shipping of replacement units only if the unit is deemed to be faulty. Return shipments to buyer are via post office mail. The buyer is responsible for all return shipping costs if items are not faulty. It is entirely the discretion of the seller to allow returns in exchange for other goods. In this case the cost of return shipment is for the buyers' account. If the seller allows a return, a 15% re-stocking fee is chargeable.

15. Password/Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. SeeMeBaby CC shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you feel your account has been compromised you must notify us immediately at customercare@seemebaby.com

16. Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, you can email us at customercare@seemebaby.com If you want to buy products from us, you will need to register on our site. Registration involves you giving us the following personal information: (i) Your title, name and address (including option to save different delivery addresses); (ii) Contact phone number and valid e-mail addresses; Registration enables you to speed up the ordering process, however, you do not have to register with us until you choose to order.

How will we use your details?

Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. If you would like to receive notification of specials and such like please add your name to our subscribe box under the Your Account (top right side of the website) tab of our site. Alternatively you can always e-mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy by emailing us on customercare@seemebaby.com.

How will we protect your details?

SeeMeBaby CC commits to protecting your confidential information such as email and shipping and  purchasing history and storing them in a responsible and secure manner and not disclose this sensitive information to any 3rd parties. Your email addresses are not passed onto market companies in any shape or form. Fool-proof security is not a possibility and in the event we have a security breach, theft or hack attempt we will notify you if we feel your information has been compromised. SeeMeBaby CC does not keep or have access to any details of your credit cards as all these payments go through a secure payment processor.

17. Site, shop and forum membership

The seller reserves the right to discontinue your membership to the shopping cart, forums and newsletter subscriptions at any time.

18. International Orders

Payment via PayPal is considered for International orders. Please send us an email with your order and postal address and we will calculate the shipping cost for your order and email you with the final costs. International shipping rates are calculated per 100 grams.

19. Disclaimers and Limitation of Liability

Same as set out in the terms, SeeMeBaby CC makes no warranties, representations, statements or guarantees (whether express, or implied in law or residual) regarding the website and the products and the website and products made available via the website are provided “as is”.

SeeMeBaby CC shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential) and/or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website and/or any information contained on or via the website and/or your use of the products purchased. Without limiting the generality of the foregoing, SeeMeBaby CC shall not be liable for any failure and/or unavailability of the website for any reason whatever and/or the failure/delay by any third party service provider to render any services which are necessary to ensure the availability of the website. You hereby indemnify SeeMeBaby CC against any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable directly or indirectly to the aforesaid. Notwithstanding anything to the contrary contained herein, SeeMeBaby CC shall not be liable for any direct, indirect, contingent or consequential loss (including but not limited to loss of business, loss of data and/or loss of profits) incurred or sustained by you or any third party howsoever arising in respect of your use of or reliance of any information offered on or via the website and/or your use of the products.

IMPORTANT SAFETY WARNING when purchasing a See Me Baby Wrap: As the See Me Baby Wrap product is essentially a long piece of fabric void of buckles, snaps, buttons, or any other attachments that could break or come undone, See Me Baby Wrap’s biggest safety concern is presented when the product is not tied tight enough or is misused. The product is not a safety device on its own; it is designed to assist parents in carrying their babies. Parents are ultimately responsible for the safety of their child while he or she is in the carrier.